How do I contact the rewards support team?

You can contact the rewards support team on 1300 119 493 or hit the contact button in on the rewards page and leave a message.

Do I need an account to place an order or access the benefits?

Exclusive pricing and offers are only available to active members. Members have to log into to access enquire about a benefit or to add an item to their shopping cart.

What payment methods do you accept?

Currently, we accept VISA, Mastercard, Visa Debit for products. Electronic funds transfer is available for travel services.

What shipping methods do you provide?

Depending on the item your order will determine what shipping is provided. Please find more information about our item delivery below.

How long will it take to receive my order?

Please refer to the delivery FAQ below.

What is your return policy?

You can refer to our returns policy here.

What happens if I lose a gift card, voucher or gift certificate?

A gift card, voucher or gift certificate (electronic or paper) purchased; will not be replaced or refunded if lost, stolen, destroyed or expired.

What can I do if I don't find the answer to my question in these FAQ's?

Please contact our customer service team.

When will my order be delivered?

Delivery times for orders vary by the product ordered. Orders that contain products can take up to 14 business days to be delivered. Orders with multiple products may be fulfilled from multiple suppliers and arrive via separate deliveries.

If you have ordered an instantaneous Flexi eGift card, the gift card will be available in your account page within 48 business hours.

Please note that for magazines subscriptions ordered from our portal, you or your nominated recipient will receive a confirmation letter, usually by the estimated arrival date. However, the first issue of the magazine will usually take around and 6 to 8 weeks to arrive.

Can my order be delivered to a PO Box?

Unfortunately, we cannot deliver to PO Box addresses and we recommend that all orders are delivered to a business or a home address where someone is available during business hours.

Can my product be delivered at a nominated time?

Unfortunately, we are unable to provide you with a specific date or time for delivery. If you have ordered more than one item, please note that products may be delivered separately.

Will I need to be available to receive my order?

Yes, as most deliveries are sent by courier or by Registered Post and will require a signature upon delivery. Alternatively, you can advise us of an alternative address where you will be available between 9am - 5pm, Monday to Friday. All orders have to be delivered to an address; there are no pick up locations available.

What happens if my product hasn't arrived by the estimated arrival date?

Please contact us if your order has not been delivered within the expected timeframe and you have not been contacted to be advised of any delays in delivery.

How much is the delivery charge for my product?

The cost of delivery is dependant on the products selected. You can use our shipping calculator at check out to obtain a shipping quote. For some items, our team will be in contact with you to provide you with a personal quotation based on your location and the products within your order.

How much is the delivery charge for my product?

The cost of delivery is dependant on the products selected. You can use our shipping calculator at check out to obtain a shipping quote. For some items, our team will be in contact with you to provide you with a personal quotation based on your location and the products within your order.

Can you deliver outside of Australia?

Delivery is to Australian addresses only.

Did this answer your question?